Terms & Conditions

Welcome to CabTec (Cabinet-Tec)! These Terms and Conditions govern the sale and purchase of products between us and our registered dealers. Also, designed to ensure a smooth and transparent experience for both you and us. By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

ORDER PROCESSING:

• We prefer all orders that must be submitted through our online portal. Email and purchase order form are also acceptable. Verbal orders will not be accepted unless confirmed in email.
• Large qualities of a single item or large orders may trigger a review process that will require CabTec approval prior to proceeding. For online order: If an item is out of stock, a message will inform you about the shortage of the item, you can reach out to our customer service team for ETAs. For writing order: If an item is out of stock, our customer service team will provide you with ETAs. In case of Rush order please contact customer service team before place the order.
• Once your order is submitted online, you will receive an email confirmation immediately from our website! The buyer is responsible for reviewing the confirmation and notifying us of any discrepancies within 24 hours. Please make sure all SKU, colors, and quantities are correct. If you have already processed the order and you would like to make a change, please send an email to our customer service team. This also applies to email orders. Full payment is required before an order is processed.
  • PLEASE NOTE: Our inventory is constantly changing. Please confirm the quote or sales order at your earliest convenience. We do not hold the inventory for the order without the payment processed.
• Custom paint orders must be approved in writing by both parties before production begins. Once a custom order is confirmed, changes or cancellations may not be permitted, and additional fees may apply.

LEAD TIME:

• Shipped Orders: once your order is ready for SHIP OUT, you will receive an email including your sales order confirmation number for “Delivery Confirmation”.
  • Flat-pack orders are processed and shipped within 3-5 full business days.
  • Assembled orders are processed and shipped within 10 full business days.
  • Order with Modification item(s) may need an additional 5 full business days based on the current warehouse schedule.
• Warehouse Pickup Orders: once your order is ready for PICKUP, you will receive an email including your sales order confirmation number for “Ready for Pickup Confirmation”. PLEASE have your sales order number ready when you pick up your orders. This will help our warehouse staff to find your order and load it immediately. Please email or call ahead of time before arriving at our warehouse to pickup.

            NOTE: PICK-UP hours are Monday through Friday 8:30 am to 3:00 pm.

• • Flat-pack warehouse pickup orders are processed and made available for pickup within 3 full business days.
  • Assembled warehouse pickup orders are processed and made available for pickup within 10 full business days.
• All lead time only applies to orders delivered with our own truck and self-pickup orders. It does not apply to transit time to your destination if with LTL Freight.

DELIVERY:

• All deliveries are tail-gate delivery!
• A responsible party must be present to inspect products and sign off on the delivery.
• Any visible damage must be noted on the paperwork when signing for the delivery, as well as documented with photos. Even if you are not sure if the contents inside contain damage due to the exterior’s condition, you must indicate on the delivery receipt to be able to claim concealed damages in the future.
• All deliveries should be accepted, with documentation of the damage, and a claim should be filed online or email. Please see important notes in missing and damaged items section to follow.

SELF-PICKUP AT WAREHOUSE:

• For all orders you will receive a packing slip. Please ensure that all the items on that list are the ones you are receiving. By signing Packing Slip, you are confirming that the order is complete.
• For liability purposes, CabTec will not help load warehouse pick-up orders without approval from the pick-up party.
• Orders must be picked up in safe and compatible condition in accordance with the product and environment. CabTec will not hold liable for damage that occurs due to improper weather or equipment conditions.

 

 

RUSH ORDERS:

• Rush services are available for both flat-pack and assembled orders for an Additional Fee as calculated based on order size.
  • Flat-Pack
    • Same-day warehouse pickup is available for flat-pack orders placed by 12:00 PM (local fulfilling warehouse time). Orders placed after 12:00 PM will be processed the following business day.
  • Assembled
    • Rush services for assembled orders are processed and available for warehouse pickup or shipping within 5 business days.
  • “On the House Rush Order”– as your supportive partner, we understand missing item on a Sales Order that has already been pickup up or delivered and the item(s) is needed to finish a certain project or job. We offer RUSH for only 3-5 items or less to be processed as a “On the House Rush Order”-at no additional fee.
  • Rush orders must be requested by email and are subject to approval by CabTec. Approval will depend on production capacity, inventory availability, and other operational factors.

CANCELLATION:

• Cancellations after an order has been picked and packed at the warehouse, loaded onto a truck, or picked up, are subject to a 25% restocking/processing fee.
• For assembled and modification order we do not accept cancellations after it has been assembled and/or modified. If an assembly and/or modified order is canceled, we will charge 100% of the cost of the order. If an assembly and/or modified order has only been picked at the warehouse, has not been assembled yet, we can cancel the order with 25% cancellation fee.

RETURN & RESTOCKING FEE:

• All returns must be authorized by CabTec prior to return shipment. Please contact our customer service team!
• All items must be returned in original, unopened packaging.
• NO RETURNS ON ASSEMBLED CABINETS.
• We do accept returns on mouldings, fillers and accessories with unopen box in original condition.
• We only accept return items prior to fourteen (14) days after the delivery date.
• We will not accept return items that have been damaged, assembled or installed. All decisions on a refund will be made after our inspection process. Any returned product deemed unsellable will not receive credit.
• All qualified returns will incur a 25% RESTOCKING FEE.

STORAGE:      

• Orders that have been ready for delivery or pick up 2 weeks and over, we reserve the right to charge a 25% storage fee up to two additional weeks.
• If five weeks after the ready for pickup or delivery notification has been sent, the order will be returned to the inventory and issue a refund after deduction of the 25% storage fee and a 25% restocking fee.
• If storage fees are applied, all order(s) will be released after any fees assessed are paid for in FULL.

            PLEASE NOTE: We don’t want you to have any extra charges apply to your account, we will be sending reminders before charging any extra fees. However, please kindly remember to pick up or schedule the delivery on time.

MISSING OR DAMAGED ITEMS:

• As soon as you open the box and notice any damage, notify the customer service team by email with information listed below:
  • Quality pictures of the damaged packaging and product or missing items are required to be eligible for a replacement claim. NOTE: Please take a picture of the affected area from an arm’s length away prior to installation. This clearly communicates to our customer service team that the issue did not occur during installation.
  • Provide the Sales order number
  • Brief description of damage or shortage, including item numbers and/or parts
  • Shipping address for replacement
• CabTec has the final determination of resolution for any manufacturer warranty claims submitted. Always discuss with our customer service team prior to being promised to the end customer.
• If damages are not impacting the structural integrity of the cabinet will not warrant a full cabinet replacement. CabTec reserves the right to provide alternative products or components as solutions. Please be sure to provide complete information to expedite your claim process.
• All damage must be documented and reported upon opening the boxes within 30 days PRIOR TO INSTALLATION!
• Missing items must be reported within one week from delivery.
• Items that have been assembled and installed cannot be claimed as damaged.
• Damaged packaging (possible potential damage) needs to be indicated on the delivery receipt when received delivery.
• Concealed damages must be reported within one month from delivery.
• CabTec will not cover the damage that is caused by transportation arranged by customers.
• We will review the claim request within 24-48 business hours.
• Authorized replacement parts will be shipped out within 3 business days.

DISPLAY AND THIRD-PARTY DESIGN PROGRAMS:

• CabTec is happy to partner with our dealers. We do offer a great program on CabTec products that are ordered and installed in a dealer’s showroom. Please reach out to your Sales Representatives for more details, we do request all display items be sent in pictures after installed in a showroom before credit can be released.
• We do not guarantee price accuracy of third-party design software from 20/20 Design, ProKitchen Design, or other software. Please refer to your CabTec dealer portal for accurate information on Specifications and pricing.

 

CabTec will not share any information with your customers at any time nor will be held responsible for any inaccurate information provided by you or your associates.

If you have any questions or concerns do not hesitate to contact us at 800-949-1451, or email us [email protected].

Cabinet-Tec (CabTec) reserves the right to modify these terms and conditions as needed.